The 6th Stage of Development Management (Part 2)
Part 2 of the Construction Phase is primarily based around managing the relationship, reporting, and measuring performance against Time, Cost, Scope, and Intent.
Now that you have the contractor engaged in an agreement that suits all stakeholders and works for the best outcomes for all parties, the process of delivery commences. It is critical that whilst you may have a great relationship with the contractor, and this partnership thing is working a treat…remember everyone is friends until something goes wrong. The best way to avoid conflicts is to be very clear on roles, scopes and reporting requirements.
Some of the key items to consider are –
Establish a clear decision hierarchy
Establish clear baselines on what is critical to the project. Is Time, Cost or Scope the most important?
Ensure the contractor has a clear understanding of the clients’ vision
Establish fixed reporting timeframes
Establish clear reporting subjects
Establish mutually agreed methodology for recording and measuring –
Request For Information (RFI)
Extensions of Time (EOT)
Variations
Measuring Quality
Budget control
Claims procedures
Detailed project programme is maintained at the absolute minimum weekly
A clear expectation of handover quality including defects and their rectification
There is obviously much more that goes into this, but these highlighted items will at least get you on the right path.
